Frequently asked questions

Will I have the same person coming to help me each time?
Yes, as far as possible. Obviously if you are having someone regularly,
and they are sick or on holiday, we will arrange for someone else to come,
if that is what you want.

If I needed more help at short notice, would this be available ?
Yes, generally we can arrange for your helper to be there at other times, or
even to stay longer if you need that on a particular occasion.   It is helpful to give us
as much notice as you can, so that we can arrange this.

I want to plan for care in my home in the future.  Can you provide more
help than daily visits eg nursing or someone to live-in and help me permanently?
We are not a nursing agency, but we can certainly provide live-in care, if you feel
you need someone there to help you all the time.   We are experienced in looking
after people right to the end of their lives in their own homes, alongside community
nurses and any specialist NHS professionals.


What happens if I don`t like the person you send ?
Can I ask for someone else ?
Yes, of course.  You are the person in charge and can choose who you want and
don’t want.  It is always helpful for us to know, and different people get on better
with some than with others.

Do your staff wear a uniform ? Do they have an identity card so that I can
check they come from you, if I haven`t met them before ?
Yes, all our helpers are employed by Home Help, with training and references taken up.
We have a red tabard or top as uniform with a Home Help badge on it, and all our helpers
have a Home Help identity card to prove who they are.  If in any doubt, please ring our
office on the number below to check.

Is there a minimum time or cost that I am committed to, when I agree the service
can start?   How do I end the service if I don`t need it any more?
There is no minimum time, and you can end the visits at any time.  You can try us out for
a visit or two, or we can come for a week`s visits while you recover from a period in hospital,
and then stop when you are well again. We are there to help, when you need us for as
long as you need us.
 

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