On the phone (or via email to enquiries@homehelpuk.co.uk)
We will discuss with you what help you (or the person you are ringing about) might want. We will be able to give you some answers immediately about what we can do, and how soon we can start. If you are looking for personal care, it will be useful for us to know a little about your current situation (for example whether you walk unaided, or if there are recent medical considerations), and if anyone else is helping you at the moment.
If you feel that we can help, we will come and discuss in more detail what we can do. It is helpful to meet and see what you need; we may be able to offer advice about equipment that may be useful, and help to plan how much help you might need, from a visit a week, to as much support as you want.
Anything that is agreed can be changed, as soon as you want. If you have just come home from hospital, you may need more help at first, and then less as you settle back into your normal routine. Or you may feel that you need more than you first thought.
At each visit
Your helper will quickly learn what you want doing, and how you like things. If you are dissatisfied in any way, please do not hesitate to contact us on the telephone number that is in the information pack that we provide.
Reviewing how it is going
We like to meet with you every few months, just to check that you are happy with what we are doing. But you (or your relatives, with your agreement) can contact us at any time to discuss the help we provide. We always want to know that what we are doing is what you want, and any comments or concerns will only help us to do our job better.
